Terms and Conditions
We stand behind our products. If you are not completely satisfied with your purchase for any reason, simply contact us within 30 days from receipt of your order. If we are unable to resolve the problem, we will provide authorization and instructions for returning your order. Upon receipt of the returned item, we will issue a refund for the cost of the item less the original cost of shipping and a maximum restocking fee of 20%, if applicable. Shipping cannot be reimbursed, so be aware that if you purchased an item that has "Free Shipping" our actual shipping costs will be deducted from your return refund. You are responsible for return shipping costs. All returned products must be in original unused condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot accept returns of products that have been assembled or modified. Our standard Terms DO NOT apply to products from Seaga Manufacturing, Coast to Coast Entertainment, Impulse Industries, OK Manufacturing, Synergy, American Changer, and Standard Change-Makers. Click here for our Special Terms.
The Following Cannot Be Exchanged, Returned or Refunded
- Edible Products - including gum, candy and nuts. This policy is for general health and safety.
- Replacement Parts
- Customized Products - including, but is not limited to, customized coin mechanisms, custom printed gumballs, bulk vending tokens, custom machine productions and any other item that we usually do not stock and have to produce according to your request.
- Items We Cannot Resell - All returns must be in their original packaging, in never-used and resalable condition.
To receive return instructions including your Return Merchandise Authorization (RMA) number and a return address, please email us and include your original order number, your name and contact information, and what product(s) you are returning OR call 1-800-260-0010. Returns sent to us without an RMA # will be refused.
- DO NOT send any product back without obtaining an RMA.
- Wrap the package carefully and include the RMA number on the shipping label. All returned products must be in unused original condition and packaging; otherwise, additional charges may be applied.
- Return the product using your preferred shipping method to the address you are provided.
- Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
- Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a refund using the same method used to make the original purchase.
Wrong Product Received?
We ask that you double check to ensure that you received what you ordered. Review your order confirmation - it was emailed to you on the day you placed your order. Also, large orders may be fulfilled from different warehouse locations and may arrive on different days. If you're certain we sent the wrong item, simply contact us by email or phone and we will provide instructions on how and where to send the return. Don't forget to include your order number. Upon receipt, we will reimburse you for the shipping expenses, and then send out the correct item.
If you wish to cancel an order after it has been placed but before it has shipped, you will be refunded the entire amount less a three and one-half (3.5) percent cancellation fee. Cancellation requests may take 1-2 business days to process.
If a parcel is refused, original and return shipping costs, as well any applicable restocking fee, will be charged to the purchaser's original form of payment. This policy applies to items with "Free Shipping" - our actual shipping costs will be subtracted from your return refund.
Incorrect Shipping Address
If an order is undeliverable due to an incorrect address being supplied by purchaser and returned to Gumball.com, the purchaser will be responsible for two legs of shipping (outbound and return) as well any applicable restocking fee. This applies to orders that are being shipped to regular and third party recipients. We will not be able to issue refunds for products damaged, lost, or stolen, including in the event that a package is lost due to an incorrect address provided by purchaser,
Incorrectly Ordered Items
To receive credit for incorrectly ordered items, the product must be returned, at purchaser’s expense, please follow the Returns Process above, and must be in the same condition as it was received. All returns caused by customer error may be subject to a restocking fee. Merchandise must be returned, at purchaser's expense, in the same condition as it was received and it is up to the purchaser to choose a return delivery method that best suits their needs. Please note that on orders caused by customer error, we are unable to issue credit for shipping in either direction.
Gumball.com attempts to be as accurate as possible. However, Gumball.com does not warrant that product descriptions or other content of this site to be accurate, complete, reliable, current, or error-free. Product representation is as accurate as possible and may vary slightly, and in some cases products may not appear exactly as shown on the website.
Special Terms and Conditions For Seaga, Coast to Coast, Impulse, OK Manufacturing, Synergy, American Changer, and Standard-Change-Makers
Terms of Payment - All orders must be paid in full prior to shipment unless other arrangements have been made. Payment of an order may be made by certified check, money order, cashier's check, business or personal check, wire transfer or credit card. For payments made by business or personal check allow 3-5 business days for funds to clear. Your order will be processed and shipped upon receipt of purchase agreement and payment in full. All returned checks are subject to a thirty ($30.00) dollar processing fee. If purchase is paid by credit card, purchaser agrees to the terms of this Purchase Agreement in lieu of the credit card company's terms and shall be liable for all amounts due Gumball.com, should the credit card company reverse charges or fail to make full payment to Gumball.com. Product and/or goods purchased are for a business purpose.
Shipping - All products and/or goods are shipped F.O.B. manufacturers warehouse. All shipping rates quoted from the shopping cart are for contiguous 48 States only. Delivery shall be made during normal business hours in accordance with customs and usages of the trade, and if purchaser desires to have delivery at any other time, purchaser shall be responsible for the additional shipping and handling costs. 'Inside Delivery' service is performed at the discretion of the freight carrier. In some cases the freight carrier may not fully complete inside delivery service for instances such as stairs or insufficient entry-way The purchaser shall be responsible for ensuring that their address is compliant with inside delivery requirements prior to the shipment of their product. The purchaser shall be responsible for any and all costs in delivering merchandise requiring special handling.
If delivery of merchandise cannot be made by freight carrier when same is due and ready because purchaser's space is not available or purchaser for any reason is not then ready to accept or permit delivery, then purchaser shall be responsible for cost and expense of storage, any extra handling and labor, shipping, but not limited to, twenty (20%) percent of Gumball.com restocking costs. If paid by credit card an additional three and one half (3.5%) percent fee will be levied upon the purchaser to offset the credit card fees charged to the Gumball.com by the purchasers credit card company.
Receipt of Shipment - Upon delivery, purchaser must be present to inspect the package for damage, missing parts, or an incomplete order. Do not sign for the delivery prior to opening and inspecting the contents of the package. This includes making sure all items listed on the delivery receipt are present, and also that any packaging and items that are damaged have been noted on the receipt.
If condition and quantity of your freight is acceptable, the driver will ask you to sign the delivery receipt. The driver will give you a copy, and take the original signed copy as proof of delivery. A signed delivery receipt without exceptions noted on the delivery receipt is called a clear delivery. Clear delivery means that there were no shortages and no visible damage at the time of delivery and the transaction is complete. Signing the delivery receipt without noting any damages waives your right to any replacements or refunds due to shipping damage.
If there are minor damages to your order, please take pictures of them and note the damage on the paperwork before signing. If there are major damages, refuse delivery of the item and contact us immediately so we can take care of the situation accordingly.
Order Fulfillment - Most orders are shipped within 3-7 business days; customized goods and large equipment typically shipped within thirty (30) business days upon receipt signed purchase agreement and payment in full.
Cancellations and Returns - Purchaser has three (3) business days from the date of order in which to cancel said order with no obligation. If payment was made by credit card, purchaser will be refunded the entire amount less a three and one-half (3.5%) percent cancellation fee. After three (3) business days has expired, all or any part of orders for merchandise cancelled, or merchandise that has been refused or returned and accepted by Gumball.com, shall subject the purchaser to a cancellation or return charge equal to twenty (20%) percent of the Gumball.com restocking costs and all of its shipping, handling and labor costs. If paid by credit card the purchaser will be credited only the difference between the original charge and the deductions as listed above. Upon delivery and acceptance of ordered and invoiced merchandise the sale is considered final with no further obligation, except for manufacturer's warranties and guarantees, on behalf of Gumball.com.
Chargeback - Purchaser acknowledges they understand Gumball.com’s no return policy on products from Seaga Manufacturing, Inc., Coast to Coast Entertainment, Impulse Industries, OK Manufacturing, and Synergy. Purchaser agrees that in accordance with the no return policy they will not initiate chargeback proceedings with their card issuer.
Gumball.com does not condone or tolerate credit card fraud. Gumball.com reserves the right to pursue all avenues available to defend its interest including prosecution the fullest extend allowed under the law. In the event customer initiates a chargeback with Gumball.com, Gumball.com will:
- Initiate legal proceedings, civilly or criminally, against customer to recover damages as provided herein; or
- If fraud is suspected, file a report with their local police or sheriff’s department, and, if applicable, file a mail fraud complaint with the United States Postal Inspection Service.
Purchaser agrees that if they, file a charge back with their credit card company, in regards to purchases made from Gumball.com, purchaser agrees to reimburse Gumball.com for all costs and expenses including cost of the merchandise, shipping, restocking, research costs, employee down time, any representative Gumball.com may appoint to investigate and for any expenses, including cost of suit and legal fees, incurred due to customer’s actions. Purchaser further agrees if they initiate a chargeback on a valid, authorized purchase, which was delivered, purchaser authorizes Gumball.com to recover the amount of the chargeback and any fees referenced above by any means deemed necessary, including but not limited to re-charging their credit card for the chargeback.
Guarantees and Warranties - Our products are guaranteed and/or warranted by the manufacturer, from the date of receipt of equipment, to be free of defects in material and workmanship. During the guarantee and/or warranty period, any new merchandise that requires repair will be honored by the manufacturer or the manufacturers representative for a period of one year dependent on the manufacturer as outlined in product specifications and features, covering all parts and refrigeration with the exception of labor. This guarantee and/or warranty covers the equipment and all of its moving parts, but does not cover damage resulting from any of the following: vandalism, negligent use or misuse of the equipment, use contrary to operating instructions, or disassembly, repair or alteration by any person other than an authorized manufacturer’s representative. You must return a signed registration form to validate equipment guarantee and/or warranty.
Product Changes - Gumball.com strives for continuous improvement in design and operation of its products. We reserve the right to change or revise model numbers, specifications and product design in connection with any feature of our products. Such changes do not entitle the buyer to corresponding changes, improvements, additions or replacements for equipment previously sold or shipped. Product representation is as accurate as possible and may vary slightly, and in some cases graphics may not be exactly as shown.
Disputes - Any dispute under this Agreement shall be settled by arbitration before the American Arbitration Association of Irvine, CA in accordance with their rules and procedures. Purchaser shall be liable for any and all legal fees and monetary damages incurred by Gumball.com in the enforcement of this agreement. Judgment on the award of the American Arbitration Association may be entered in any court of competent jurisdiction. The laws of the State of California shall determine the interpretation of this agreement. Exclusive venue for the resolution of disputes shall be Irvine, CA.
Severability - If any of these terms is held by a court of competent jurisdiction to be invalid or unenforceable, then all of the remaining terms, will remain in full force and effect as if such invalid or unenforceable term had never been included.