In a world that turfs all of their "customer service" to other countries, or could care less about common courtesy, this company was a pleasant surprise. They were incredibly responsive and reached out to say thanks for ordering as soon as I ordered. I ordered the double square candy machine for my twins birthday and reached out to the company to ask if they could get it to my boys in time. They sped up the shipping and it arrived in perfect shape! I put it together with no issues. The machine is adorable and brightens up the room. The kids think it's the neatest thing and I love the nostalgic feel. I will definitely order from this company again. Great product and human connection.