How Will My Order Ship?
We ship your order using the fastest, safest and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
When Will My Order Arrive?
Every product on our site has an estimated Lead Time – the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated Lead Time below the shipping method to give you an idea how quickly your order will leave the warehouse.
Delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For expedited services such as 3-day, 2nd Day or Next Day Air, your order’s travel time is locked in to the given speed you select after the item leaves the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to consult the product’s Lead Time before you order with expedited shipping, and call us if you have any questions or concerns.
How Can I Track My Order?
We send tracking numbers via email after your order has shipped. If you ordered multiple items, it's possible they will ship from different warehouses, so you will have multiple tracking numbers. If you created a user account at checkout, you may check the status of your order
online by logging into your acount. If you placed an order with us over the phone and provided an email address, we created an account for you. Simply click the link above and enter the email address provided and click the "Forgot Password?" link. We will email the password to you . If you did not create an account when you placed your order, you will not be able to retrive your password log in.
You can always call us and we will be happy to check the status of your order.
In order to keep your cost down and our pricing simple, we either provide Free Shipping or we charge a fixed shipping charge per item. This charge, if any, is listed on the product detail page and covers ground shipping in the continental U.S. We won’t surprise you with any hidden charges or handling fees. The price you see is the price you pay. Beware of companies who mask their shipping charges and policies. Shipping large or heavy items can be quite expensive, so make sure you know what costs you will incur in your order when shopping around.
We keep it simple—our pricing is straightforward and all-inclusive, which saves you time and energy.
International Shipping and Shipping to Hawaii or Alaska
Our shopping cart will NOT charge the correct amount for international shipping or shipping outside of the contiguous US. Your order will be placed on hold until we obtain a correct freight quote, at which time, you will be e-mailed the full cost of shipping for your approval.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
|Register with Bongo and receive a U.S. shipping address.|
|Enter the Bongo address as both your billing and shipping address.|
|Use the credit card that you have on file with Bongo as the payment method.|
|Once the order arrives at Bongo, log into your account to forward to your country.|
If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.
Click on the Bongo logo in the corner to get started!
If you have last minute buyers remorse and decide to refuse a package that we sent to you, please understand that you will be charged for two legs of shipping (outbound and return) and a 15% restocking fee. Note: this policy applys to items with "Free Shipping" - our actual shipping costs will be subtracted from your return refund.