30-Day Money Back Guarantee

• Please email support@gumball.com and include your original order number, what product(s) you are returning, and your name. Or call us toll free 1-800-260-0010 and we will give you an RMA number and a return address.

• Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.

• Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center.

• Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.

• Note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products carry a restocking fee which will be deducted from your return. If you have any questions about whether a product has a restocking fee, please call us.

NOTE: For health reasons, we do not accept returns or exchanges on edible products, including gum and candy. We cannot guarantee the colors of the gumballs on our website to be accurate. We also cannot accept returns or exchanges on replacement part orders or custom imprinted orders.