30-Day Money Back Guarantee

Everything listed on our site is unconditionally guaranteed. If you are not completely satisfied with your purchase for any reason, simply contact us within 30 days from receipt of your order. If we are unable to resolve the problem, we will provide authorization and instructions for returning your order. Upon receipt of the returned item, we will issue a refund for the cost of the item less the original cost of shipping and a restocking fee (if applicable). Note: shipping cannot be reimbursed, so be aware that if you purchased an item that has "Free Shipping" our actual shipping costs will be deducted from your return refund.

OUR 30-DAY MONEY BACK GUARANTEE DOES NOT APPLY TO THE FOLLOWING ITEMS:

• FOR HEALTH REASON, EDIBLE PRODUCTS CANNOT BE EXCHANGED, RETURNED OR REFUNDED. This includes gum and candy. Also, we cannot guarantee the colors of the gumballs on our website to be accurate.
• REPLACEMENT PARTS ARE NON-REFUNDABLE. We do not accept returns or exchanges on any replacement parts for any reason.
• CUSTOMIZED PRODUCTS CANNOT BE REFUNDED. This includes, but is not limited to, customized coin mechanisms, custom printed gumballs, custom machine productions and any other item that we usually do not stock and have to produce according to your request.

Please email support@gumball.com and include your original order number, what product(s) you are returning, and your name. Or call us toll free 1-800-260-0010 and we will issue you a RMA (Return Merchandise Authorization) number and a return address.

• DO NOT send any product back without obtaining an RMA.
• Wrap the package carefully and include the RMA number on the shipping label. All returned products must be in unused original condition and packaging; otherwise, additional charges may be applied.
• Return the product using your preferred shipping method to the address you are provided.
• Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
• Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase.

All returned products must be in original unused condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot accept returns of products that have been assembled or modified.

WRONG PRODUCT RECEIVED?

We ask that you double check to ensure that you received what you ordered. Review your order confirmation - it was emailed to you on the day you placed your order. Also, large orders may be fulfilled from different warehouse locations and may arrive on different days. If you're certain we sent the wrong item, simply contact us by phone or email and we will provide instructions on how and where to send the return. Don't forget to include your order number! Upon receipt, we will reimburse you for the shipping expenses, and then send out the correct item.

CANCELLATIONS

If you wish to cancel an order after it has been placed but before it has shipped, you will be refunded the entire amount less a three and one-half (3.5) percent cancellation fee.

REFUSED SHIPMENTS

If you have last minute buyers remorse and decide to refuse a package that we sent to you, please understand that you will be charged for two legs of shipping less a 15% restocking fee. Note: this policy applys to items with "Free Shipping" - our actual shipping costs will be subtracted from your return refund.